To keep ahead of the competition, you need a digital experience that keeps you close to your customers, provides relevant data, and surfaces insightful analysis.
Find out why Salesforce is the platform for your needs and learn how 7Summits helps you harness its full potential – with digital consultancy from start to finish.
In addition we offer you a detailed report by ISG on the leading Salesforce Core Cloud Solutions providers and how business leaders are summiting the right cloud computing solution.
Salesforce is currently the world’s leading provider of cloud-based, software-as-a-service (SaaS) customer relationship management (CRM). Gartner Peer Insights clearly shows that Salesforce is ahead of both SAP and Oracle. No other CRM helps you understand your customers, partners, and employees better than Salesforce.
Gartner recommends Salesforce
Gartner singled out Salesforce as a market leader in its Magic Quadrant for the CRM Customer Engagement Center (Published June 15, 2021). Salesforce is a Leader in this Magic Quadrant; the same as previous years. In addition to Salesforce’s dominance in the CRM space, Garter added further commentary on the platform’s Service Cloud offering. “Over two-thirds (68%) of the prospective CEC customers with whom Gartner has had contact have shortlisted Salesforce Service Cloud as their first-, second- or third-choice product (its nearest competitor was shortlisted by 42%). During the past 12 months, Salesforce has added over 230 new features and enhancements to Salesforce Service Cloud, including Service Cloud Voice (a preintegrated voice service available through Amazon Connect) and the ability to integrate with other contact center voice offerings. Across the world, midsize B2C and B2B companies and large enterprises should consider Salesforce’s CEC solution.”
The report goes on to note “Salesforce’s global presence, market impact and vision to transform customer service is unmatched by other vendors in this market.” The platform is further commended for its investments in “extending and deepening its industry-specific offerings” and stand-out response to the pandemic by offerings solutions like Work.com and Vaccine Cloud.
Leading analysts have also recognized Salesforce for complementary offerings to the core Sales (CRM) and Service (CEC) Clouds, like Experience Cloud, a Digital Experience Platform (DXP). Put simply, Experience Cloud lets you build digital communities as the single point of engagement for your customers, partners and employees — and digitize business processes to move faster in our digital-first world.
By amplifying Service Cloud with Experience Cloud, you provide users with a CRM-powered experience that seamlessly integrates their data and past behaviors to accelerate their service requests and personalize their journeys.
Surfacing information from your systems of record in a community improves your organization’s insights into customers, which in turn enhances your company’s service capabilities. Extending your investment in the leading CEC solution with a leading DXP solution unlocks the insights, increase ROI and maximize satisfaction.
Where to Start?
At 7Summits, an IBM Company, we recommend all of our clients start by defining their business goals and a short- and long-term roadmap to accomplish those goals.
As a proud member of the Salesforce ecosystem for nearly a decade, 7Summits is the most experienced provider at delivering digital transformations that facilitate audience interactions to build your business for you.
The following are a number of tips for kicking off a successful digital transformation on the Salesforce platform:
Develop a Strategic Roadmap
Every digital transformation project should begin by understanding the short- and long-term goals of your business.
Center Your Customers
Use journey mapping exercises to ensure that resources are focused on the enhancements and adjustments that will bring the most reward.
Involve stakeholders from across the organization by highlighting the benefits against their key KPIs.
Document Technology Requirements
It’s important to understand which third-party integration points you will need to retain and which may be successfully replaced with out-of-the-box Salesforce functionality.
Design Your Experience
How the site looks, navigates and is organized should be assessed based on business objectives, user activity, brand standards, design best practices and alignment with technology feasibility.
Automating previously manual tasks is what Salesforce is best at! Use this core capability to free up resources to focus on more valuable aspects of improving the user experience.
7Summits has unique experience to assist partners in setting up a perfect Salesforce environment. According to the ISG Provider Lens™ 2020 Salesforce Ecosystem Partners Report for the U.S., 7Summits is among the top providers in implementation services for core clouds. ISG says that 7Summits is a leader in Implementation Services for Core Clouds Midmarket. Here is the analysis of our strengths:
“Unique approach using Experience Cloud: The basic and unique approach of 7Summits is to design solutions that aggregate functionalities of multiple clouds and data sources and to use Experience Cloud as the system of engagement. The subsequent user journey mapping and service design then form the foundation for the implementation.
Verticals expertise: 7Summits has deep expertise in various verticals, such as the high tech, financial services and manufacturing industries, where B2B online digital experiences are used to help manufacturers increase enterprise-wide collaboration and manage relationships along complex supply chains.
Powerful solution Accelerators: The portfolio of 7Summits includes a suite of solution Accelerators that help its clients implement high-quality solutions faster. Accelerator packs consist of numerous ready-to-use and user-experience-focused components. The functionality supports a variety of use cases, and the components can be modified, rearranged and reassembled to meet individual business needs. Examples include a Social Media Pack and a Multimedia Pack.
Strong onshore presence: The primary focus on delivery by onshore resources gives 7Summits good proximity to customers.”
Additionally, 7Summits’ team of Salesforce experts has a client satisfaction rating of 4.95/5. With 7Summits’ Customer Success Services team meeting your managed services needs, you get a long-term, dedicated partner with technical expertise, a proactive approach and a deep understanding of your users and their goals.
7Summits adds significant value to the maximization of your Salesforce investment with our very powerful solution Accelerators. The experience you are building for your users has to be unique to your brand, but often the use cases you are solving for are not. That’s why we’ve built and perfected a suite of applications that address the features and use cases we see most often. By including our pre-built solution accelerators in your Lightning or Experience Cloud org, you can de-risk your implementation and jump start your ability to create engaging experiences.
It is always a challenge to start a digital transformation journey, but there is no better time than now. 7Summits helps turn your Salesforce solution into a growth engine for your organization – select us as your partner and get started today.
Quelle Titelbild: Adobe Stock / BullRun