TL;DR<\/h2>\n\n- 74 % of surveyed large enterprises use Managed Services in IT; 4 % see potential but aren\u2019t using them yet.<\/li>\n
- In HR, 54 % use Managed Services; in compliance and risk management, the figure is 45 %.<\/li>\n
- 36 % of IT decision-makers report that digitalization initiatives haven\u2019t delivered as expected.<\/li>\n
- 77 % expect sustainable process improvements from Managed Service Providers (MSPs).<\/li>\n
- More than half of companies want to fully hand over IT and business processes to MSPs.<\/li>\n<\/ul>\n
The Mindelheim-based consulting firm L\u00fcnendonk & Hossenfelder sought to understand how German corporations with revenues beyond the \u20ac500 million mark approach Managed Services in its latest market survey.<\/p>\n
Of the 101 large enterprises surveyed, 74 IT leaders stated they entrust their IT – either fully or partially – to Managed Service Providers (MSPs). An additional 4 % see potential in these services but haven\u2019t adopted them yet. In HR, adoption stands at 54 %, with another 10 % recognizing untapped potential. Similarly, in compliance and risk management, 45 % currently use Managed Services, while 13 % see room for future adoption.<\/p>\n
Marketing shows lower utilization, with only 40 % leveraging Managed Services\u2019 potential, according to findings from the survey conducted between October 2024 and January 2025. L\u00fcnendonk ensured proportional representation of Germany\u2019s key sectors: industry, financial services, retail, chemicals, and the public sector.<\/p>\n
Digital transformation overwhelms even the largest companies<\/h2>\n
All 101 respondents recognize that digital transformation of their business processes is unavoidable – and most have already taken steps toward it, though not always with the desired success.<\/p>\n
![\"\"](\"https:\/\/www.cloudmagazin.com\/wp-content\/uploads\/2025\/05\/conny-schneider-pREq0ns_p_E-unsplash-250x123.jpg\")
<\/a><\/p>\nEven large corporations often struggle with digitalization – Managed Services offer a solution. (Image source: Unsplash \/ Conny Schneider)<\/p>\n<\/div>\n
Indeed, 36 % of IT decision-makers admitted that their digitalization efforts haven\u2019t yielded the expected returns, reports industry magazine ChannelPartner<\/a>.<\/p>\nEven these major enterprises frequently lack the skilled personnel needed to drive digital transformation independently and sustainably reshape their internal processes. As L\u00fcnendonk notes, this positions Managed Services for a strategic breakthrough – though client expectations now extend well beyond classic outsourcing models.<\/p>\n
<\/p>\n
\n\n500 Millionen Euro<\/div>\nrevenue threshold for companies surveyed on their use of Managed Services. 74 IT leaders out of 101 large enterprises participated.<\/div>\n<\/div>\n\n4 Prozent<\/div>\nsee potential in Managed Services but don\u2019t yet use them.<\/div>\n<\/div>\n\n10 Prozent<\/div>\nalso relatively high – similarly in compliance and risk management.<\/div>\n<\/div>\n<\/div>\nDemand for sustainable process improvements<\/h2>\n
More than three-quarters (77 %) of surveyed organizations demand sustainable, long-term process improvements from their MSPs. Additionally, 69 % believe outsourcing tasks to external providers will help reduce their IT costs.<\/p>\n
Fifty-one percent expect IT service providers to fully take over their IT and business processes – not just deliver against standard Service Level Agreements (SLAs) – a priority especially for CIOs and CFOs. B2B clients also want to expand the scope of MSP offerings into more functional areas, with increasing emphasis on end-to-end solutions, innovation, and process digitization.<\/p>\n
\u201cThe days when Managed Services were used solely for cost reduction and standardization are over,\u201d says Mario Zillmann, Partner at L\u00fcnendonk. \u201cProviders are now expected to offer strategic support in digitalization, automation, and compliance implementation.\u201d To meet these demands, MSPs would be wise to deepen their expertise in regulatory frameworks like the Digital Operational Resilience Act (DORA) and the EU\u2019s NIS2 Directive.<\/p>\n
Frequently Asked Questions<\/h2>\n\nWhich industries were included in the survey?<\/strong><\/summary>\nThe survey proportionally represented Germany\u2019s key sectors: industry, financial services, retail, chemicals, and the public sector.<\/p>\n<\/details>\n\nHow many companies reported outsourcing their IT fully or partially to MSPs?<\/strong><\/summary>\nOut of 101 surveyed large enterprises, 74 reported outsourcing their IT – fully or partially – to Managed Service Providers.<\/p>\n<\/details>\n\nWhat do companies expect from Managed Services?<\/strong><\/summary>\nBeyond cost savings, companies demand real value: 77 % seek sustainable process improvements, and 51 % want MSPs to fully assume responsibility for IT and business processes.<\/p>\n<\/details>\n\nWhy are large enterprises increasingly turning to Managed Services?<\/strong><\/summary>\nMany large corporations lack the internal talent to successfully execute digital transformation on their own. Managed Services help bridge this gap.<\/p>\n<\/details>\n\nWhich regulatory topics should MSPs focus on, according to the study?<\/strong><\/summary>\nMSPs should prioritize understanding DORA and the EU\u2019s NIS2 Directive, as compliance obligations are increasingly passed down to them.<\/p>\n<\/details>\n
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- AWS vs. Azure vs. Google Cloud 2026: An honest comparison for DACH-region businesses<\/a><\/li>\n<\/ul>\n
More from the MBF Media Network<\/h2>\n
SecurityToday<\/a> | MyBusinessFuture<\/a> | Digital Chiefs<\/a><\/p>\n
The Mindelheim-based consulting firm L\u00fcnendonk & Hossenfelder sought to understand how German corporations with revenues beyond the \u20ac500 million mark approach Managed Services in its latest market survey.<\/p>\n
Of the 101 large enterprises surveyed, 74 IT leaders stated they entrust their IT – either fully or partially – to Managed Service Providers (MSPs). An additional 4 % see potential in these services but haven\u2019t adopted them yet. In HR, adoption stands at 54 %, with another 10 % recognizing untapped potential. Similarly, in compliance and risk management, 45 % currently use Managed Services, while 13 % see room for future adoption.<\/p>\n
Marketing shows lower utilization, with only 40 % leveraging Managed Services\u2019 potential, according to findings from the survey conducted between October 2024 and January 2025. L\u00fcnendonk ensured proportional representation of Germany\u2019s key sectors: industry, financial services, retail, chemicals, and the public sector.<\/p>\n
Digital transformation overwhelms even the largest companies<\/h2>\n
All 101 respondents recognize that digital transformation of their business processes is unavoidable – and most have already taken steps toward it, though not always with the desired success.<\/p>\n
![\"\"](\"https:\/\/www.cloudmagazin.com\/en\/wp-content\/uploads\/2025\/05\/conny-schneider-pREq0ns_p_E-unsplash-scaled.jpg\")
<\/a><\/p>\nEven large corporations often struggle with digitalization – Managed Services offer a solution. (Image source: Unsplash \/ Conny Schneider)<\/p>\n<\/div>\n
Indeed, 36 % of IT decision-makers admitted that their digitalization efforts haven\u2019t yielded the expected returns, reports industry magazine ChannelPartner<\/a>.<\/p>\n Even these major enterprises frequently lack the skilled personnel needed to drive digital transformation independently and sustainably reshape their internal processes. As L\u00fcnendonk notes, this positions Managed Services for a strategic breakthrough – though client expectations now extend well beyond classic outsourcing models.<\/p>\n <\/p>\n More than three-quarters (77 %) of surveyed organizations demand sustainable, long-term process improvements from their MSPs. Additionally, 69 % believe outsourcing tasks to external providers will help reduce their IT costs.<\/p>\n Fifty-one percent expect IT service providers to fully take over their IT and business processes – not just deliver against standard Service Level Agreements (SLAs) – a priority especially for CIOs and CFOs. B2B clients also want to expand the scope of MSP offerings into more functional areas, with increasing emphasis on end-to-end solutions, innovation, and process digitization.<\/p>\n \u201cThe days when Managed Services were used solely for cost reduction and standardization are over,\u201d says Mario Zillmann, Partner at L\u00fcnendonk. \u201cProviders are now expected to offer strategic support in digitalization, automation, and compliance implementation.\u201d To meet these demands, MSPs would be wise to deepen their expertise in regulatory frameworks like the Digital Operational Resilience Act (DORA) and the EU\u2019s NIS2 Directive.<\/p>\n The survey proportionally represented Germany\u2019s key sectors: industry, financial services, retail, chemicals, and the public sector.<\/p>\n<\/details>\n Out of 101 surveyed large enterprises, 74 reported outsourcing their IT – fully or partially – to Managed Service Providers.<\/p>\n<\/details>\n Beyond cost savings, companies demand real value: 77 % seek sustainable process improvements, and 51 % want MSPs to fully assume responsibility for IT and business processes.<\/p>\n<\/details>\n Many large corporations lack the internal talent to successfully execute digital transformation on their own. Managed Services help bridge this gap.<\/p>\n<\/details>\n MSPs should prioritize understanding DORA and the EU\u2019s NIS2 Directive, as compliance obligations are increasingly passed down to them.<\/p>\n<\/details>\n SecurityToday<\/a> | MyBusinessFuture<\/a> | Digital Chiefs<\/a><\/p>\nDemand for sustainable process improvements<\/h2>\n
Frequently Asked Questions<\/h2>\n
Which industries were included in the survey?<\/strong><\/summary>\n
How many companies reported outsourcing their IT fully or partially to MSPs?<\/strong><\/summary>\n
What do companies expect from Managed Services?<\/strong><\/summary>\n
Why are large enterprises increasingly turning to Managed Services?<\/strong><\/summary>\n
Which regulatory topics should MSPs focus on, according to the study?<\/strong><\/summary>\n
Editor\u2019s recommendations<\/h2>\n
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More from the MBF Media Network<\/h2>\n